FAQ
Frequently Asked Questions
Because of the heavy traffic in Istanbul, taxis often have to choose alternative routes, taxi fares can sometimes go up to very high figures, but a single price is valid for car rental service with driver. No matter how many alternative ways the driver uses and extends the road, since the service to be paid is fixed, it is more convenient to rent a car with a driver.
Vehicles are cleaned and disinfected according to covid-19 precedents. Vehicles are cleaned, disinfected and served in special cleaning areas every morning before welcoming their guests.
All of our staff members are fluent in English. In addition, we direct our guests from our Arabic-speaking staff.
Weekdays may be more convenient than the weekdays, but still, the healthiest thing is to talk to customer service and ask for a discount on the price. Turks do not bother to bargain, on the contrary, they enjoy it
Time is very important in renting a car with driver and most of the last minute negotiations result in negative results, but the fact that our solution vehicles are waiting in more than 100 locations in Istanbul makes our guests very happy in time. But still, the best time is at least one day before.
It is absolutely not a problem. A 10% price difference is applied for each extended hour. For example, if you pay $150 for a 10-hour tour of Istanbul, you will have to pay an extra $45 if you want to extend it for 3 hours. And you have the right to extend it as long as you want.
It is one of the situations that we live in frequently. Usually, if the forgotten items are found by the driver, we contact our guest and deliver them by hand. If our guest realizes that he has forgotten this item and informs the driver, the driver will definitely return wherever he is and deliver the item to the guest.
Since we get in the car with our shoes, it is very normal for us to bring the dirt outside. Or your drink may have been spilled. If you report these to our driver, our driver will drop you off at the next destination and immediately take car to the cleaning point and clean it. And there is absolutely no extra charge from you for this.
They should be tipped just like a taxi drivers
A chauffeured car company that does not just drive you around, that in fact serves you like a VIP. The finest first class service providing the ultimate care and attention to the customers experience as well.
This is a very normal situation, just let us know. You will not have an extra payment.
Yes, all of the services provided by our company are provided by hygiene certified vehicles
Our prices vary according to the quality of our vehicles, but there is a figure in the $50 band.
Yes, our driver will be waiting for you at the airport with a piece of paper with your name on it.
Of course, you only need to inform a few days in advance.
No, the vehicle will be reserved for you and your family only
yes, you just have to let the Office know about this and next day you will have another driver or car.
Of course, we are not only a tour company, also actively work on special occasions, meetings, business trips and weddings.
yes, our company provides hourly, daily, weekly, monthly, yearly rental services.
No, the services received from our company do not require a signature.
Please ask for the baby seat at the time of booking. When requested, we put the baby seat in our vehicles.
Yes, passenger and nationality information will be requested by the driver for this.
It is necessary for the driver who will meet you at the airport to check the delay of your flight.
Your driver will be in contact with you before you come to Istanbul and will be waiting for you at a door you specify with a board with your name on it.
Yes, we have vehicles waiting at nearly 100 points in Istanbul, in case of reservation we direct our nearest vehicle
Yes, please, because we provide a vehicle according to the number of luggage
Yes, We have staff working 24 hours a day.
No, we do not ask any deposite. Payments are usually made to our drivers at the end of the day.
Yes, we sent the invoice to your mail adress in the end of day.
Cancellations must be made through the e-mail, online or from our contact number +905412254574
100% Cancellation policy up to 5 days prior to the Service date.
Day of departure or no-show – 100% of total purchase amount .
Uniformed cancellation will be treated as a “No Show”.
Deposit Payments are non refundable.
100% Cancellation policy up to 5 days prior to the Service date.
Day of departure or no-show – 100% of total purchase amount .
Uniformed cancellation will be treated as a “No Show”.
Deposit Payments are non refundable.
You can use or online booking page https://luxuryvanistanbul.com/services/transfer/ or contact us on +905412254574
You can use or online booking page https://luxuryvanistanbul.com/services/car-with-driver/ or contact us on +905412254574
You can use or online booking page https://luxuryvanistanbul.com/services/airport-transfer/ or contact us on +905412254574
We do not charge per person and there is no extra addition to our prices. We only charge for a vechile.
Since we request flight information from you, I constantly check your flight and therefore there is no extra payment.
Yes, contact us on +905412254574
No, we dont allowed to smoke in our vechiles
Just confirm the driver as soon as you find out you need to end.
Yes, all necessary measures are taken within the scope of covid-19.
We have discounts for our regular customers and for long-term rentals.
Since our vehicles are the latest models, they rarely cause problems, but in cases such as a tire burst, we direct the nearest vehicle to you.
Most of our vehicles have refrigerators, but you should still request them at the time of booking.